RETURN Full Terms and Conditions of booking and occupancy at Ten The Grange. 1 Definitions and terms used and hereafter referred. 1.1. Guest - person or persons staying at the property for short term periods e.g. holidays. 1.2. Ivitees – person or persons visiting the Guest 1.3. Owners  - owners of the property, Ten The Grange. 1.4. Contract - Conditions and terms as defined in English Law courts. 1.5. Ten The Grange – Location and property to which these conditions refers. 1.6. Property – The apartment, apartment building and grounds / car parking of which Ten The Grange is part thereof.  2 GENERAL & BASIS OF OCCUPATION 2.1. The accommodation is for use as holiday accommodation only, there is no right to remain in the accommodation after the agreed period of stay. The Guest promises to adhere to the arrival / departure times as notified. The Guest arranging the stay will remain responsible for all members of his / her party and any visitors and should make sure they are aware of the booking conditions & that they meet the obligations arising there from in every way. 2.2. This agreement is made on the basis that, Ten The Grange is to be occupied by the Guests for a holiday. As mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends. 2.3 These terms and conditions apply in full, to the guest occupancy of the property. 3 Enquiry costs and availability. 3.1. All costs as advised are fixed for a period of seven days. After this period has expired any costs are subject to change and be treated as a new enquiry. 3.2. Availability, upon pre booking confirmation. The Owners will reserve the accommodation for a period of seven days to enable monies to be paid. 4 Booking conditions 4.1. Bookings cannot be accepted from persons under 18 years of age. 4.2. No bookings are valid until confirmed by The Owners. 4.3. A booking is only deemed to have been contracted when The Owners have received payment and issued a receipt confirming the booking dates. Any receipt sent in error (giving incorrect details) is invalid for these purposes 4.4. A minimum none refundable deposit of £75 is payable to confirm the booking. 4.5. Once a booking is confirmed by the Owners, the Guest is responsible for the full balance of the cost of the stay. The balance shall be paid in full not later than 8 weeks before the booking is due to commence. We recommend that you take out suitable insurance at the time of booking (see 7 cancellations). 4.6. Reminders are not sent but it is our usual practice to contact the Guest if we have not received the balance in due time. If the balance is not received within 6 weeks of the commencement of the holiday then The Owners will be entitled to take this to mean that the holiday has been cancelled.  We will endeavour to re-let, and send you a refund. 4.7. In no circumstances can the period booked be exceeded or / and the number of persons shall not exceed the number as advised at the time of booking without written confirmation from The Owners. 5 Guest responsibilities 5.1. The Guest undertakes to keep the premises and effects contained therein, as the same state of repair. 5.2. The Guest promises to reimburse The Owners, (within fourteen days) for any additional costs, bank charges, losses reasonably sustained e.g. due to cheques being either represented or dishonoured and recovery charges. The Owners may use a dept recovery company to recover unpaid monies. All expenses incurred by this method will incur an additional administration charge to be paid in full by the Guest. 5.3. The furnishings fixtures, fittings and effects are provided for the enjoyment of the Guest whilst within the property. The Guests will not remove any item from the Property without the written consent of the Owners. 5.4. The Guest shall keep the property and all furniture, fixtures, fittings and effects in the property. In the same state of repair as at the commencement of their stay, and shall pay the value of any damage or loss to the property, fittings & effects other than reasonable wear and tear, if applicable. 5.5. The Guest shall leave the Property in a tidy state and general order in which it was found. However we do not expect the Guest to clean. 5.6. The Guest must report and pay for, the cost of any damage or breakages made during their occupancy. 5.7. The Owners reserve the right to make a charge where Guests have contravened the none smoking policy. The property to be smoke free. (In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning.) 6 Termination of occupancy The Guests right to occupy the Property will be forfeited without compensation if:- 6.1. More people than declared stay, at the time of booking or before the commencement of the holiday to ourselves, also additional charges will apply. 6.2. Persons other than the Guests are occupying the property. 6.3. Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance. 6.4. Smoking within the property or animals / pets within the property or grounds. 6.5. Drugs, dangerous, illegal or hazardous materials / substances are brought to the property. 6.6. If the booking conditions are contravened in any way the Guest may be refused the right of entry to the property & no money will be refunded. 7 Cancellations 7.1. Once a booking is confirmed by payment, the Guest enters into a legally binding contract and is liable for the full cost of the stay, which includes the balance of any outstanding monies. 7.2. The Owners reserves the right to re-let booking where any monies due are more than 14 days in arrears where upon any monies paid by the Guest over and above the non-refundable, Deposit will be refunded, however. If the Owners are unable to re-let Ten The Grange, the Guest will remain liable for the outstanding balance of the cost for Ten The Grange. 7.3. Any request to cancel must be put in writing to the Owners in the first instance. 7.4. The Owners must be notified in writing immediately of any cancellation, and will endeavour to re-let the accommodation. If successful the balance of the cost due will be reduced, or if already paid, will be refunded. There will be no refund unless Ten The Grange is re-let. If the Owners are unable to re-let at the full rate then the Guests refund is reduced accordingly. Each part, or week booked will be treated as a separate booking for the purpose of this clause. 8 Access by the Owners or for repair by trades persons. 8.1. The right of entry is reserved during reasonable hours for inspection or repair as deemed necessary. 9 Liabilities 9.1. Any loss of service or faulty appliance (caused through fair ware and tear) will be repaired as soon as practical. If after assessment by the Owner, this causes the Guest undue hardship (for example, no heating, water, utilities) for more than 12 hours then the Guest may request a refund. The amount proportion in the case of curtailment. For each day that the Guest has completely vacated the property. Less the £75 deposit (if  curtailment).  9.2. The Owners accepts no responsibility for personal injury to the Guest and / or his / her invitees or loss of or consequential loss or damage to their property or invitees, or for any other matters over which The Owners have no control. 9.3. In the event of the accommodation becoming unavailable (such as fire or flooding), The Owners will refund all monies paid or a proportion in the case of curtailment, (as 9.1).If the Guest has not arrived at the accommodation then a full refund will be sent. 9.4. The extent of the Liabilities for Ten The Grange, is the return of all monies paid by the Guest. We cannot however pay any compensation or expenses as a consequence of any event.